Canned Responses

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Introduction

Evo Voice supports canned responses for any of its chat endpoints including SMS, Email, Skype, etc.

It is important to note that these canned responses are based on the endpoint that originally received the incoming chat message. E.g. someone sends an SMS message to a client's business phone number

Managing Canned Responses

Canned responses are managed on a PER ENDPOINT basis. This allows for the most flexibility.

To manage the canned responses for an endpoint, go into the Endpoints section and click to edit the Endpoint that you want to modify and then click on the Chat tab

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You can add/remove/edit your canned responses. Once you are done click Save

Using Canned Responses

While in the operator console, canned responses show up to the left of the message editor

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Simply click to send the response.