Evo Voice supports canned responses for any of its chat endpoints including SMS, Email, Skype, etc.
It is important to note that these canned responses are based on the endpoint that originally received the incoming chat message. E.g. someone sends an SMS message to a client's business phone number
Managing Canned Responses
Canned responses are managed on a PER ENDPOINT basis. This allows for the most flexibility.
To manage the canned responses for an endpoint, go into the Endpoints section and click to edit the Endpoint that you want to modify and then click on the Chat tab
You can add/remove/edit your canned responses. Once you are done click Save
Using Canned Responses
While in the operator console, canned responses show up to the left of the message editor
Simply click to send the response.