Evo Voice supports Email in a very similar way that it supports SMS messages.
The basic flow for Email is listed below
- Create a new Email endpoint
- Assign a Flow to the Email endpoint
- In the Flow, use Nodes to process the incoming email and (optionally) put the sender into a Chat with the Email sender
To create a new Email Endpoint, go into the Endpoints section on the left and click New Endpoint > Email Address
You can associate the new Email Address with a Customer and you can specify a Prefix. Please note that the Prefix specifies text that will be prepended to the new Email Address.
For example, if I specify a prefix of cats I might get an email address such as email@example.com. You cannot specify your own email address.
Once your email address is created, you will want to assign it to a Flow.
Using Owned Email Address
We do not support putting your own email addresses into Evo Voice, however, you can always setup a rule in your Email manager to forward always to the Evo Voice assigned Email Address.
Simple Email Flow
As mentioned in the Chat Channels topic, Voice handles all Chat based flows the same way.
As an example, let's set up a new Flow for email as follows
If we send an email to the email address associated with the endpoint:
We will get a reply such as:
Email Chat Flow
Because Email is handled like all other Chat endpoints, we can also establish a Chat session over email. For example, let's say that we want to have a Chat via Email, we could setup our Flow as follows:
We are putting the Email sender into a Chat with Una. If we now send an Email to the address associated with our endpoint, we will see the following in Una's app
And if Una replies, that message will come back to the sender, e.g.
This conversation can continue until either the sender sends a message with EXIT or Una ends the conversation via her App.